A Mazda CX-90 Lawsuit Is Raising Questions About What Buyers Were Actually Sold

A brand-new SUV turned into a safety nightmare, and the legal fight that followed is still raising serious questions for Mazda owners.

A viral TikTok posted by Sinarezlaw details the case of a driver who purchased a 2024 Mazda CX-90, only to experience repeated and alarming issues shortly after taking delivery. According to the video, the vehicle suffered from violent transmission jerks, infotainment system failures, and even a non-functioning backup camera. Despite multiple dealership visits and software updates, the problems reportedly persisted, ultimately leading to legal action. For everyday drivers, this situation highlights the risks that can come with first-year vehicle models and unresolved defects.

The Viral Case Against Mazda

@sinarezlaw

Mazda really dropped the ball on this one. 🚨 Our client Jessica bought a brand-new 2024 Mazda CX-90 for her family — and it turned into a tech nightmare. Violent transmission jerks. Infotainment blackouts. Backup camera gone when she needed it most. Two software updates did nothing. And on the third visit, the dealer tried calling the harsh shifting “normal.” Yeah… no. That’s not normal. We sued Mazda. With repeated visits and clear safety issues, they settled fast with a full repurchase — money back, loan paid off, and every fee covered. 💸 First-year models are always a gamble. Would you take the risk? 👀 Please like ❤️ Comment 📝 Follow 📱 for more car & lemon law content like this! #MazdaCX90 #Mazda #CarProblems #CaliforniaLemonLaw #SUVIssues #LemonCar #sinarezlaw #lemonlaw

♬ original sound – Sina Rezvanpour, Esq.

In the TikTok, Sinarezlaw explains that their client, identified as Jessica, brought the SUV in multiple times for repairs. Two software updates allegedly failed to fix the issues, and during a third visit, the dealership reportedly described the harsh transmission behavior as “normal.”

That claim didn’t sit well, and it shouldn’t. Transmission jerking, especially in a new vehicle, can signal deeper mechanical or software-related problems. Even more concerning was the reported failure of the backup camera, a critical safety feature required in modern vehicles.

According to the video, the case escalated quickly into a lemon law claim, with Mazda eventually agreeing to a full repurchase settlement covering the vehicle cost, loan, and associated fees.

What Went Wrong With the CX-90?

The 2024 Mazda CX-90 marked a major shift for Mazda, introducing new powertrain options and updated technology. But first-year models often come with unexpected bugs, especially when new systems are involved.

In this case, the issues described include:

Harsh or erratic transmission shifting
Infotainment system blackouts
Backup camera failure during operation
Software updates that failed to resolve problems

These aren’t minor inconveniences; they directly impact drivability and safety. As we’ve covered in similar cases, new vehicle tech failures can quickly turn into expensive legal disputes

Why Lemon Law Cases Like This Matter

Lemon laws are designed to protect consumers when a new vehicle cannot be repaired after a reasonable number of attempts. While laws vary by state, repeated repair visits combined with safety concerns can strengthen a claim.

In this situation, the quick settlement suggests the issues may have been well-documented. For buyers, that’s a key takeaway: documentation matters. Every repair visit, complaint, and service record can make a difference if things escalate.

If you’re unsure about your rights, reviewing official guidance from the National Highway Traffic Safety Administration (NHTSA) can help you understand how to report defects and safety concerns.

What Buyers Should Learn From This

Stories like this don’t just go viral for entertainment; they highlight real risks in today’s increasingly tech-heavy vehicles.

Here’s what drivers should keep in mind:

Be cautious with first-year models featuring new systems
Don’t ignore repeated or worsening issues
Push back if a dealership dismisses legitimate concerns
Keep detailed records of every service visit

Context & The Bigger Picture

Mazda has built a strong reputation for reliability, but even trusted brands aren’t immune to early production issues, especially when rolling out new platforms and technology. The CX-90 represents a major evolution for the brand, and cases like this show how growing pains can impact real customers.

The bigger concern isn’t just the defect itself, it’s how those issues are handled. When serious problems are dismissed as “normal,” it can erode consumer trust quickly.

The Bottom Line for Drivers

If your new car isn’t acting like new, don’t accept it. Persistent issues, especially those tied to safety, should never be brushed off.

This case serves as a reminder that even brand-new vehicles can come with risks. The key is knowing your rights, documenting everything, and taking action when something isn’t right.

Because at the end of the day, a new car should bring peace of mind, not a legal battle.

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