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Tech Doing a Cabin Air Filter on a Mid-Size SUV Dropped His Shop Light Through the Glovebox Opening — It Landed on the Blower Motor and Welded a Wire to the Housing
It started out as one of those “in and out” jobs that shops schedule to
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Customer Who Asked for a “Quick Look” at a Coolant Leak Got a Call Saying the Tech Found Coolant Pouring From the Block — The Drain Plug Had Been Cracked Loose to Justify It
It started the way a lot of car trouble starts: with someone trying not to
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Tire Shop Mounted a Used Tire on a Customer’s Sedan With a Patch From the Inside Already Showing Through — The Sidewall Let Go Inside a Week, the Customer’s Photo Got the Shop Sued
It started the way a lot of tire disasters start: with a sedan that wasn’t
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Apprentice Doing a Power Steering Flush on a Pickup Used the Wrong Fluid From an Unlabeled Jug — It Was Brake Fluid, and the Rack Started Leaking the Next Morning
The pickup came in on a slow afternoon, the kind where the radio’s louder than
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Customer Whose 4WD Wouldn’t Engage Got Sold a $2,800 Transfer Case Rebuild — The Real Problem Was a Disconnected Vacuum Line the Last Tech Had Forgotten to Reattach
It started the way a lot of expensive car problems start: a perfectly normal truck,
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Shop Owner Watched His Senior Tech Mount the Wrong Brand of Brake Pads on a Customer’s Heavy-Duty Diesel — The Friction Plate Sheared Off and Took the Caliper Piston With It
The shop owner was standing in the doorway of his office with a half-cold coffee
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Tech Pulling the Wheel on a Customer’s Off-Road SUV Stripped Out a Lug Nut and Welded the Stud With a Spot Heat — The Hub Cracked Before the Customer Made It Home
It starts the way a lot of shop disasters start: with a customer who’s picky,
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Customer Who Brought His Convertible in for a New Top Picked It Up With the Original Top Stuffed in the Trunk Cut Into 4 Pieces — The Shop Charged Him for Disposal Anyway
He’d been putting it off for months, the way people do with convertible tops when
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Customer Who Brought His Truck in for a Vibration Picked It Up With a New Set of Driveshaft U-Joints He’d Already Paid for — The Tech Hadn’t Greased Them, and They Squealed by Mile 50
It started the way a lot of “simple” shop visits start: a guy with a
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Diesel Shop Doing a Glow Plug Change on a Heavy-Duty Pickup Snapped a Plug Off in the Head and Welded It Back With a MIG Tip — The Cylinder Bore Now Has a Tungsten Slug Floating
It started the way a lot of diesel horror stories start: a heavy-duty pickup that
